General terms and conditions of business
§ 1 Scope and provider
1.1 Our following General Terms and Conditions (GTC) apply to all orders of goods and services that a consumer places via the online shop www.stylooer.com
1.2 Consumers within the meaning of the law (Section 13 of the German Civil Code) and these General Terms and Conditions are natural persons with whom we enter into business relations without this being predominantly attributable to a commercial or independent professional activity.
1.3 If you are under 18 years of age, the cooperation of a parent or guardian is required.
1.4 The contract language is exclusively German.
1.5 You can access and print the currently valid General Terms and Conditions on the Website.
§ 2 Conclusion of contract
2.1 The presentation of goods in the online shop does not constitute a binding offer to conclude a purchase contract. Rather, it is a non-binding invitation to order goods in the online shop.
2.2 By clicking the button “Order now and pay”, you submit a binding offer to purchase (§ 145 BGB).
2.3 Upon receipt of your purchase offer, you will receive an automatically generated email confirming that we have received your order (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your purchase offer. A contract is not yet concluded by the confirmation of receipt.
2.4 A contract for the purchase of the goods shall only be concluded when we expressly declare acceptance of the purchase offer or when we send the goods to you – without prior express declaration of acceptance.
§ 3 Prices
The prices stated on the product pages include statutory VAT and other price components and are exclusive of the respective shipping costs.
§ 4 Delivery and reservation of self-supply
4.1 If not all of the ordered products are in stock, we are entitled to make partial deliveries at our own expense, provided this is reasonable for you.
4.2 We expressly reserve the right to withdraw from the contract if, through no fault of our own, we are unable to deliver the ordered goods because the supplier fails to fulfill its contractual obligations. In such a case, we will immediately inform you of the unavailability of the goods and promptly refund any payments already made.
§ 5 Retention of title
The delivered goods remain our property until full payment is received. Prior to transfer of ownership, pledging, transfer by way of security, processing, or modification is not permitted without our express consent.
§ 6 Shipping
6.1 All prices shown include statutory VAT and other price components, but not the respective delivery and shipping costs.
6.2 When the website is updated, all previous prices and other information about goods become invalid.The version valid at the time of the order shall be decisive.
6.3 We charge shipping costs for the purchase and subsequent shipment of our goods. The shipping costs will be clearly stated under "Shipping and Returns" or on the order page.
6.4 Delivery time and delivery area:
- Orders are processed within 1-2 days.
- Delivery times:
- Germany: 7-9 working days
- Austria, Italy, France, Belgium, Netherlands, Finland, United Kingdom, Portugal, Spain: 9-12 working days
- United States, Canada, Australia: 12-15 business days
6.5 If there are any delays, we will inform you immediately.
§ 7 Terms of payment
The following payment options are available for all orders:
- PayPal
- Klarna
- Visa
- Mastercard
- American Express
7.1 Klarna Installment Purchase: With the Klarna Installment Purchase financing service, you also receive the goods first. All your purchases are then collected on one invoice at the end of the following month. You can then pay this invoice in flexible installments, but you can also pay the total amount at any time. Further information about the Klarna Installment Purchase financing service can be found here (https://online.klarna.com/account_de.yaws?eid=18901). The complete terms and conditions for Klarna installment purchase can be found here (https://online.klarna.com/pdf/account_terms_DE.pdf) download.
7.2 You can also pay for your order using PayPal. If you select this payment method, you must enter your email address and password into the PayPal input mask displayed at the end of the order process. The payment amount due for the order, including any applicable shipping costs, will be credited to our account immediately. Shipping will occur after payment confirmation from PayPal.
We would like to point out that if you select PayPal as your payment method, the “PayPal Terms of Use” of PayPal (Europe) S.à r.l. & Co., S.C.A. apply. The terms of use that apply to your contractual relationship with PayPal (Europe) S.à r.l. & Co., S.C.A. apply, are under http://www.paypal.com/ available.
7.3 Credit card (Visa, Mastercard, American Express): You can conveniently and easily order with your credit card. We accept Visa, Mastercard, and American Express. Your credit card information is transmitted securely using SSL encryption. There are no additional fees for credit card payments.
For more information and security guidelines, please visit:
7.4 In the event of a returned direct debit for which you are responsible due to insufficient funds in the specified bank account, due to an objection to our debit, or due to incorrect entry of the bank details, you may be responsible for any costs incurred as a result of the payment transaction. Of course, you are always free to prove that the fees were lower in the individual case.Then you are only obliged to pay the lower amount.
§ 8 Cancellation policy
- In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you make the purchase for purposes that can predominantly be attributed neither to your commercial nor to your independent professional activity, you have a right of withdrawal in accordance with the following provisions.
8.1 Right of withdrawal
- You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
E-mail: care@stylooer.com
- by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
8.2Consequences of revocation
- If you cancel this contract, we will refund all payments that we have received from you, with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us or to us promptly and in any event no later than fourteen days from the date on which you notify us that you have canceled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
- We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
- You must contact us immediately to obtain the return address and return the goods to us, no later than fourteen days after the day on which you notify us that you have cancelled your order. If you send the goods before the expiry of the fourteen-day period, you will be deemed to have met the deadline.
- We reserve the right to refuse returns outside the DACH region. Return shipping costs are the responsibility of the buyer.
- You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
8.3 Sample cancellation form
If you wish to cancel the contract, please fill out the text below and send it to us.
I hereby revoke ___________________________ the contract I concluded for the purchase of the following goods: ____________________________
Order number_________________________
Ordered on _____________ received on _____________________
Consumer's signature _______________________________
Date_______________________________
End of the cancellation policy
§ 9 Special note
9.1 The right of withdrawal does not apply to the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. individual ballerina flats, self-designed dirndls and jackets), to the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery or to the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
A cash payment, return or denomination of a gift voucher is not possible.
9.2 Some products have a pink seal with a numbering and are shipped with it. Please be careful not to damage or remove the seal when trying on the product. Only products with the original seal have a 14-day right of withdrawal.
9.3 Please avoid damage and contamination. We can only accept returns if the item is unworn and in perfect condition. A successful return is only possible if the item is free of makeup, stains, residue, and strong odors such as perfume, perspiration, or detergent. Please return the item to us in its original packaging, if possible, with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect it from transport damage. This will prevent claims for damage caused by inadequate packaging.
§ 10 Warranty
The statutory warranty provisions apply.
§ 11 Data Protection Regulations
We process data in compliance with the applicable Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). Furthermore, please refer to the information in our privacy policy.
11.1 Responsible body:
- Stylooer
- Email: care@stylooer.com
11.2 Collection, processing and use of personal data:
- We collect, process and use your personal data only with your consent or if there is legal permission.
- For further information please see our [Privacy Policy].
11.3 Rights of the data subject:
- You have the right to information, correction, deletion and blocking of your stored data.
- To exercise your rights, you can contact us at any time using the contact details provided.
§ 12 Liability
12.1 Unlimited liability: We are liable for intent and gross negligence. We are liable for slight negligence in accordance with the Product Liability Act, as well as for damages resulting from injury to life, body, or health.
12.2 Limitation of Liability: In cases of slight negligence, we are only liable for the breach of a material contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligation). This limitation of liability also applies to our vicarious agents.
§ 13 Final provisions
13.1 The conclusion and performance of all contracts shall be governed by German law. However, this applies to you as a consumer only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which you have your habitual residence.
13.2 The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
13.3 Should one or more provisions of these Terms and Conditions be invalid, this shall not invalidate the entire contract. The invalid provision shall be replaced by the applicable statutory provision.
